+ I need to upload big files - how do I create a zip file on Mac?

You can create ZIP compressed files from within Mac OS X (which will shrink the file size - smaller file sizes mean faster file transfers). To create a compressed file; hold down the Control key and click on the file or folder and choose Create Archive. On Mac OS X 10.5 this option is compress "FILENMAME"

+ How do I create a zip file on a Windows PC machine?

To create a zip file on a Windows PC machine, ‘Right-click’on the file you want to compress, scroll down and select ‘Send To’, you should then see the ‘Compressed (zipped) folder’ option. This will create a zip/compressed version of the file on your desktop to attach.

+ I want to delete uploaded files from your server. How do I do this?

In order to delete files from our server, please follow the steps mentioned:

1. Login to your YouSendIt account, and go to the "Sent Items" tab in the left hand side of the screen

2. Click on the trash icon at the end of the file. This file will no longer be available for download and will be removed from our servers.

+ What is the purpose of the "Alternate email address" field?

The "Alternate email address" field allows you to link other email addresses with the primary email address you registered with your YouSendIt account. You will then be able to receive files at your alternate email address but have them displayed in the same Inbox associated with your primary account.

+ How do I register for your site?

Please go to http://www.yousendit.com/signup.php to register with YouSendIt. We require a first name, last name, email, password, country, and primary usage. We do not sell your information to anyone and you control the type of marketing messages you would like to receive from us. After you complete the registration form, an activation email will be sent to the email address you provided. After you click on the confirmation link in that email, you'll be able to login to your account and start using our service.

+ How does usage limits on my YouSendIt account work? My recipient received the error message, "The sender has exceeded the download limit" - what does this mean?

Your YouSendIt account has a 30-day limit on the total number of bytes available for recipient downloads (of files that you have sent). Your limit is based on your account type (for example: Lite, Pro, or Business Plus). We track how many times the files that you have uploaded that have been downloaded to determine the total number of bytes downloaded during the 30 days. Note: there are no upload limits, other than the maximum file size restriction of 2GB for paid accounts, and 100MB for the Lite account.

For subscribers (Pro and Business Plus), the time period over which your usage is measured is your monthly billing cycle. For Lite users, the time period used is the last 30 days.

Pay-per-use files are not counted toward the limit (e.g., Premium Delivery, Password-Protected Delivery, or Authenticated Delivery). In addition, files sent to Pro or Business Plus users via their Dropbox are not counted toward the limit.

If your file uploads have exceeded your 30-day limit and a recipient tries to download a file from you, both you and the recipient will be notified. At the start of each new 30-day period, your usage counter is reset to zero.

+ What if I have exceeded or I am about to exceed my usage limit for the 30-day period?

You can purchase additional usage at any time. Additional usage that you purchase is added immediately to your 30-day usage limit. For paid subscribers, your normal download limit will apply again when your next billing cycle begins.

For Lite users, any unused additional bandwidth expires 30 days from the date of purchase. YouSendIt account holders can also upgrade their accounts to increase their monthly usage limit (Business Plus has the highest limit). Click

href="http://www.yousendit.com/cms/compareaccounts">here to compare account features.

+ How can I see how much usage I have left compared to my 30-day limit?

Whenever you are logged in to YouSendIt, a message in the left-hand column displays your 30-day usage limit and what percentage has been used so far.

+ Is there a limit on how many bytes I can download?

No. There is no limit on the number of files or bytes (that other users have sent to you) that you can download using your account. The download usage limit only applies to the files downloaded by your recipients.

+ Why does YouSendIt have usage limits?

These limits are necessary to ensure the best experience for the entire YouSendIt user base. The limits have been selected to enable most users to continue using YouSendIt exactly as they have been.

+ Why didn't I get my activation email?

Please check your spam or junk folders first, as the email may have been marked as spam. If not there, please visit the resend activation page here. If you continue to experience problems, please send us a support email request here.

+ How do I invite someone to join YouSendIt?

Login to your account or visit http://www.yousendit.com. Click on "Invite a Friend" link located at the bottom of the web page, and invite as many people as you'd like to join YouSendIt.

+ How do I import my address book?

Unfortunately, we are currently experiencing minor issues with importing contacts from your address book. We have removed this feature temporarily from our web application. We are currently working on it and hope to get this resolved at the earliest possible.

+ Can I search all the files uploaded to YouSendIt?

We do not allow the files in our systems to be searchable for security reasons.

+ Can I resend a file? Do I have to upload my file again?

Please follow the steps below to resend your file:

Please login to your YouSendIt account and click on Sent Items available to the left hand side of your screen.

Here, you will see different entries titled as Recipient, File name, File size, and Date sent. Please right click on the required file listed under File name, then select Copy Shortcut to copy the links from Sent Items

You can now forward this link (Paste the link) to your recipients via an email, instant messenger etc.

+ I would like to send more than one file at a time. Can I do this with YouSendIt?

Yes, the YouSendIt service allows you to send up to five files at a time if you have a Pro or Business Plus account. If you have one of these accounts, you must login and select "Add another file" to send up to five files at the same time.

Lite account users are restricted to sending one file at a time. However, you can use an archiving program to combine files into one volume before sending, as long as the total size is less than 100MB. Examples of archiving programs include WinZip and WinRar for Windows computers, and Stuffit for Macs. Please note that YouSendIt is not affiliated in any way with the publishers of the above software packages.

You can send an unlimited number of files using YouSendIt Express, our standalone desktop application. This is available for free download, and also provides faster upload speeds and resumable uploads.

+ My upload continually freezes or fails. Why does this happen?

There are many possible causes of this problem. The best solution is to download our free standalone desktop application,YouSendit Express, which provides faster upload speeds and resumable uploads. This application resolves many of the known upload related problems, particularly with very large files.

If you must use the browser based upload, here are a few things to try. First, clear your browser cache and make sure you have disabled any firewalls installed on your computer. Try clicking the reload button in your browser several times to direct the connection to another server. You may also consider trying a secondary browser such as Firefox.

If the issue still persists, please contact us with the following information:

1. At what point are you unable to upload the file?
2. Do you receive any error messages?
3. What browser and OS are you using?
4. Some browsers, such as Firefox, will tell you what server you are uploading up to. You should see something in the status bar that says "ftf-123" or something along those lines. If you see this information, please include it in your email to help us troubleshoot.

+ I keep getting a system-busy error. Why does this happen?

YouSendIt utilizes a distributed architecture consisting of hundreds of geographically servers. Your download link won't work if the server that your file is stored on is "down" or unavailable due to technical problems.

We replicate files across multiple servers, so the chance of having a file unavailable is very low. You can try to access your file at a later time or you can try clicking the reload button on your web browser to refresh the page and try again. We attempt to resolve these issues as quickly as possible.

+ I am unable to open the file I just downloaded. What should I do?

We only support the actual delivery (upload and download) of files. We cannot assist with opening the file on your computer. You may want to contact the sender to find out what program is required to open the specific file. You may need to update the software you are using to open the file, in which case you should contact the publisher of the software directly.

If you are unsure what program you should use to open a particular file with, please see http://whatis.techtarget.com/file-extension-list-A/0,289933,sid9,00.html for a list of file formats.

+ What happens to my file once it has expired?

The file is permanently deleted from our servers, and unavailable from further downloads.

+ Are the intended recipients receiving the email notification the only ones able to download the file?

To control who gets permission to download your file, please utilize the Certified Delivery and/or Return Receipt feature to monitor and/or restrict who downloads your file.

+ How many emails (recipients) can one file go to?

If you have a Lite account type, you may only send to 20 recipients. If you have a paid account – Pro, Business Plus, or Corporate-Suite, you may send to unlimited amount of recipients.

+ Does my recipient need to pay to download a file I just sent them?

No, your intended recipients will never have to pay any fees to download a file. The sender of the file has the ability to control download access of the file.

+ Do recipients I'm sending a file to need an account with YouSendIt?

No, your intended recipient does not need an account to receive files.

+ I forgot my password. What should I do?

Click on the "Login" button, and then on the link that says "Forgot your password?" Follow the instructions to reset your password.

+ The link you sent to me to reset my password isn't working?

Please send our Support Group a support request form here, and we will help you reset your password.

+ How do I cancel my account?

Go to www.yousendit.com, click on the ‘Login’ link/button and enter your username and password.

Click on "My Account" tab, within the Account Details page, click on the button "Click here to cancel your account".

The next screen displays a “Special retention Offer.” If you want to take advantage of the retention offer, click on “Sign me up”, or if you wish to continue to cancel the account, click on “No thanks”.

After successfully completing the process, you will receive a confirmation message that your account will be downgraded to a Lite (free) account at the end of your current paid-through date.

+ I'm using Mac OS 9 and IE 5 and I can't upload a file. What's going on?

We currently do not support IE 5 on Mac OS 9. Microsoft has discontinued support for IE 5 on Mac OS 9. Apple has also ended support for Mac OS 9.

+ Why is my file taking a long time to upload?

When uploading files, you may experience slow upload times due to how much available bandwidth you have, who your Internet Service Provider (ISP) is, the routing between your ISP and our servers, how busy our servers are, etc.

However, you should expect the upload process to take longer for large files.

+ I am unable to upload my file even though I am within the limit allotted to my account. What should I do?

Please make sure that you are logged in to your account before you upload your file. To check your login status, look at the upper right hand part of your screen to see whether your name appears. If you don't see "Welcome, ", you are not logged in. Click on the "LOGIN" button and enter your email address and password.

+ Can I upload any file type when using your service?

We currently support the ability to upload and send any type of file. You will just need to confirm with your recipients of the file, that they have the proper tools to open the file sent.

+ I’m getting error message of “The file associated with this link has expired” when downloading a file, why?

A file link is only valid for a certain number of days or a limited number of downloads, whichever occurs first. Once an uploaded file expires, it can no longer be downloaded. If you still need the file, please contact the original sender directly.

+ I received a message stating "Please add an email alias to your account to download the file", why?

The sender of the file used the Certified Delivery option to send this file. You are asked to login or register an account with YouSendIt, Inc. with the email address you received the download email notification notice. Please make sure you are the intended recipient of the file, and that you are logged with that email address while trying to download the file.

+ When clicking on the download link, I get "File not found. This download link is invalid and there is no file associated with it" error, why?

Error message "File not found. This download link is invalid and there is no file associated with it. Please contact the sender directly to obtain the correct link.."
You may see this error due to an incorrect download link, or the download link may have been broken up into 2 parts. Please contact the sender directly to obtain the correct link, and advise of the error.

+ What is a Dropbox?

The YouSendIt DropBox is available on our Pro and Business Plus accounts. The Dropbox is used by your clients to send files to you. Your Dropbox is accessed using a unique URL which you will find by clicking the Branding tab (for Business Plus accounts) or theAccount Details tab (for Pro accounts).

You will receive an email notification when a file has been delivered to your Dropbox, and the file will be accessible in your Inbox.

Then under the selection "Your Dropbox Page" is your Dropbox name. When you sign up for a Pro or Business Plus account, you are asked to name your DropBox. Your Dropbox will show up at the end of the URL.

+ What can my Dropbox name be?

Business Plus users may customize their Dropbox name at the Branding tab. Your Dropbox name may contain letters, numbers, and hyphens but no spaces or underscores are allowed. Pro users are assigned a Dropbox name which cannot be modified.

+ What is SiteDrop?

SiteDrop allows you to easily embed the YouSendIt file upload functionality into your website. Using SiteDrop you can give your customers, colleagues, and vendors an easy way to send you large and important files without leaving your website.

+ How do I embed SiteDrop into my website?

You will need to access your website’s source code to embed SiteDrop iframe source code. Click here to access the step by step video tutorials for how to purchase, configure SiteDrop on your account as well as the embedding step.

+ Do I need a webmaster to add SiteDrop to my website?

We strongly recommend a webmaster to embed the SiteDrop code onto your website. Unless you are very familiar with editing.

+ How is SiteDrop added to my current account?

Corporate Suite and Business Plus accounts are eligible to add SiteDrop for an additional $29.99 per month or $299 annually. Pro and Lite accounts must upgrade to Business Plus to be eligible for SiteDrop

+ What is the cost for adding SiteDrop?

SiteDrop pricing can be viewed here. If you need more you should contact our Sales team at 1(866)55U-SEND or (408)879-9118 or email.

SiteDrop costs will be associated with your current billing terms. If you are a monthly subscriber, you may only add SiteDrop at the monthly rate. The same for yearly subscribers.

+ What does “Download Transaction limit” mean?

Download Transaction limit is the number of downloads available to you for all the files you receive on your SiteDrop on that month. For example if you have a SiteDrop with 100 transaction limit per month and you receive 100 files via your SiteDrop, you will be able to download each file once, or you may decide to download one of the files 100 times.

+ How do I brand my SiteDrop?

SiteDrop is embedded on your website and you have full control over you’re the look and feel. You may also brand the email notifications sent to you and the uploader (the optional file received email to be sent to uploader) with your organization logo and footer message on your account branding page. To setup Branding, please login to your account, click on 'My Account' tab, then click Branding.

+ Why is it asking for a domain name when I setup my SiteDrop?

Domain name of your website (your website's unique identity on the Internet) is required to properly embed the SiteDrop code into your website. This will protect you from others copy and pasting your SiteDrop code into other domains. If your website address is "www.sample.com", the domain name you need to enter in the SiteDrop setup page is sample.com.

+ Is there a limit to the number of domains to add on a SiteDrop?

Yes. You are able to add maximum of 3 domains to each SiteDrop

+ Can I add any URL when redirecting my users to see the upload completion, or does it need to be within my listed domain?

You may add any URL that you wish. But, you may want to redirect your user to a more meaningful page, i.e., thank you page, confirmation page, etc.

+ Can I change the file expiration options after a file is uploaded through SiteDrop?

No. At this moment you cannot change the file expiration on the files you receive on your SiteDrop account.

+ How can I add additional fields to the data collection form?

We strongly recommend a webmaster to edit your SiteDrop code. Your webmaster can help you to add more fields to your data collection form, unless you are very familiar with editing HTML source code.

Extra information have to be collected before SiteDrop upload step (say, previous page) and you need to pass the form field values on the iframe source code as shown below:


Ex. If you have the values name=mark, phone number=333-333-3333 and date of birth is 03-02-1975


a.If you want to include this data on the notification sent to your web server, you have to include those collected name value pair as shown in red below:

<iframe style="margin-left:20px; background-color:#efefef;" id="file_upload_iframe" name="file_upload_iframe"
src="http://www.yousendit.com/ibox/v1/ibox.php?dropbox_id=mycompany123&
custom_postback=true&postback&custom_redirect=true&send_notification=true&
name=mark&phone_number=333-333-3333&dateofbirth=03-02-1975"
style="display:block;" width="350" height="350" marginwidth="0" align="middle" frameborder="0" scrolling="no" allowtransparency="true">
</iframe>


b. If you want to include this data on the upload email notification as well , you have to include the url encoded collected name value pair and also assign them to email_params variable on the iFrame source code as shown in blue below:

<iframe style="margin-left:20px; background-color:#efefef;" id="file_upload_iframe" name="file_upload_iframe"
src="http://www.yousendit.com/ibox/v1/ibox.php?dropbox_id=mycompany123&
custom_postback=true&postback&custom_redirect=true&send_notification=true
&email_params=name%3Dmark%26phone_number%3D333-333-3333%26dateofbirth%
3D03-02-1975"
style="display:block;" width="350" height="350" marginwidth="0" align="middle" frameborder="0" scrolling="no" allowtransparency="true"></iframe>

+ Is there a limit to the number of characters in the default form fields?

Yes, the maximum limit for the message field is 250 characters.

+ Is the file upload email notification required?

“File Upload” email notification is one of two types of notifications YouSendIt provides upon successful uploads to your SiteDrop. YouSendIt can also notify your web server. You may also check your YouSendIt inbox for upload notifications at your convenience.

+ What is “File Received” email notification?

"File Received” notification to the uploader is an optional feature that you may configure by passing the sender’s email address to YouSendIt via the SiteDrop source code. We strongly recommend a webmaster to edit the SiteDrop code embedded onto your website, unless you are very familiar with editing.

If you pass the uploader email address on the SiteDrop source code and assign it to sender variable on the iFrame source code as shown in red below, YouSendIt will notify the uploader upon each successful upload.

<iframe style="margin-left:20px; background-color:#efefef;" id="file_upload_iframe" name="file_upload_iframe"
src="http://www.yousendit.com/ibox/v1/ibox.php?dropbox_id=mycompany123
&custom_postback=true&postback&custom_redirect=true&send_notification=
true&sender=uploaderemail@test.com"
style="display:block;" width="350" height="350" marginwidth="0" align="middle" frameborder="0" scrolling="no" allowtransparency="true">
</iframe>

+ What is a web server notification (postback)?

After a user uploads the file, YouSendIt is able to post a set of values to your web server. This notification can be in XML or HTTP format and will contain all the parameters that are passed in via the iFrame source along with the following information:


1. batch_id = The unique ID to identify the files that were uploaded to our system.

2. batch_name = Name of the batch (if user uploads a single file it will be name of the file itself or “YYYY-MM-DD-upload” if the user uploads multiple files).

3. client_IP = IP address of the client who is sending the file.

4. status = Status of the upload transaction.(“ok” for successful upload, “failed” for failed uploads)

5. file_name– Name of the file

6. file_size– Size of the corresponding file

7. form values that are passed to the SiteDrop source code

+ How do I access the source code to embed SiteDrop to my website?

Based on your settings selection on SiteDrop setup process, YouSendIt generates a SiteDrop source code for you. We strongly recommend a webmaster to embed your SiteDrop code into your website, unless you are very familiar with editing your website’s source code. Click here to access the step by step video tutorials for how to purchase, configure SiteDrop on your account as well as the embedding step.

+ Can I hide the “powered by YouSendIt, Inc.” from my SiteDrop?

No, we currently do not support this functionality

+ How do I help my customers if they experience issues uploading files via my SiteDrop?

Prior to contacting YouSendIt Customer Support, please have your customer provide you with the below information and submit here.


1. Error message (if any displayed)

2. Location of the user

3. Name, size, and type of file uploaded

4. Date and time the upload was initiated

5. Users Operating System, and version(Windows, MAC?)

6. Progress bar display information - % completion, upload speed - xxx bps, time remaining

+ I’ve cancelled my SiteDrop and would like to add it again to my account. How can I do this?

You will need to wait until the last day of your billing cycle before you can add SiteDrop to your account again. For example if your billing cycle is on the 20th of the month you can re-add SiteDrop to your account after the 20th.

+ What would happen if I cancel my SiteDrop on my YouSendIt account but do not remove the code from my website?

SiteDrop will be available until the end of your billing cycle. After that an error message “File upload temporarily unavailable. Please try again later.” will be displayed on the SiteDrop section of your website.

+ Does the sender of a file have the ability to change the file expiration for files s/he is going to upload to my SiteDrop?

No. Sender cannot change the file expiration. You as the SiteDrop owner have the option to set the file expiration on files you are going to receive on your SiteDrop.

+ May I embed my SiteDrop source code into my igoogle home page?

You may embed the SiteDrop iframe source code in your igoogle home page, but you will need to add "gmodules.com" as a referrer domain in your SiteDrop configuration settings page.

+ What is the maximum file size my customers can upload through my SiteDrop?

The maximum file size your customers are able to upload to your SiteDrop is 2GB.

+ I paid with a credit card but I still need a receipt for my account. How do I get one?

To generate an invoice/receipt, please follow the steps below:
1. Go to www.yousendit.com, click on the ‘Login’ link/button and enter your username and password
2. Click on "My Account" tab, and click the “Generate Receipt” button
3. Click the dropdown menu, and select the month you want the receipt for, then click the “Generate Receipt” button”

+ I'm seeing extra charges or multiple charges on my credit card account statement -

   am I being overcharged?

The charges you are seeing may be reserved amounts which are not actually charged to your account. Reserved amounts are charges reserved by your credit card company. This is a temporary charge that occurs when during an address verification check. Reserve charges are often listed as pending transactions on your online banking statement. These transactions are not confirmed by us and are swept out as a batch job by your credit card company, generally within 24-48 hours.

+ How do I update my credit card information?

In order to update your credit card information, please follow the steps below:
1. Go to www.yousendit.com, click on the ‘Login’ link/button and enter your username and password
2. Click on "My Account" tab
3. Select the "Billing Information" tab, and click the “Edit Billing Information” button, and update your information
4. When you are done, click "SAVE"
5. Your new credit card information should be reflected in your "Account Details" page

+ I selected Premium Delivery feature but my file upload failed - will I be charged?

You will only be charged if the file upload was successful. If the file upload fails for any reason, you will not be charged any amount, and reccommend to re-upload the file again.

+ What's up with these new subscription tiers? What happened to the Plus and Business tiers?

The YouSendIt team is always looking for ways to make our services smarter, and more convenient for you to use.

So, we've made some improvements! While our subscription plans have changed, we assure you that these new tiers will make sending, receiving, and tracking your digital content easier-to-use and more cost effective than ever.

1. We have removed our "Business" tier. We wanted to avoid any confusion users may have experienced trying to distinguish between two individual business account types.
2. We have enhanced Business Plus, our business subscription plan for individuals and small SOHO shops. We've added additional features as requested by our business customers such as a fully branded Dropbox, password protection,

   and certified delivery with return receipt.

3. Also, we have added a new multi-user service line, Corporate Suite, to ensure we are providing a solution for our corporate and enterprise users.
4. We have replaced our Plus account with our new Pro line. The former Plus account did not offer the ability to receive files in a Dropbox- a feature many customers were requesting.
5. With the introduction of YouSendIt Pro, all paid subscription tiers now offer the ability to send, receive and track multiple files on-demand. We've also increased the number of times each file can be downloaded - more than

   double than the previous Plus account.

+ How do I upgrade my account?

Go to www.yousendit.com, click on the ‘Login’ link/button and enter your username and password information.

Click on the “Upgrade” tab, then click the “Sign-up” button under the account type you wish to upgrade to.

+ How do I downgrade my account?

1. Go to www.yousendit.com, click on the ‘Login’ link/button and enter your username and password information.

2. Click on "My Account" tab, within the Account Details page, click on "Click here to cancel your account" button, then follow the instructions as directed.

3. You will receive a confirmation page and your account will be downgraded to a Lite (free) account at the end of your current paid-through date

4. There is no direct path to downgrade from Business Plus to Pro. In order to do so, you will need to follow the instructions above to downgrade your account to Lite, then upgrade your account to Pro or Business Plus.

+ How do I update my Primary email address?

1. Go to www.yousendit.com, click on the ‘Login’ link/button and enter your current username and password information.

2. Click on “My Account” tab, under “Account Information” tab, click on “Edit Account Information”.

3. Update the primary email address, and/or your password, then click “SAVE”.

4. You will then receive a email notification to activate your new primary email address.

+ Does YouSendIt sell my information?

No, YouSendIt does not sell or rent your information. To review our privacy policy, please click here.

+ How does YouSendIt protect my information?

YouSendIt takes privacy and the security of your information very seriously. All information is stored with multiple levels of security.

+ Where do I report abuse?

You can report abuse by sending an email to our Support Group here.

+ I am the copyright holder, how do I block a file?

Please report alleged copyright infringements taking place on or through the YouSendIt services (the "Services") by completing the following DMCA Notice of Alleged Infringement and delivering it to the YouSendIt Designated Copyright Agent.

+ Does YouSendIt alter the content of a file upon upload?

No, we do not modify your file in anyway.

+ How do I know who sent this file?

When you get a notification that a file was sent, the sender's email address is listed in the notification email. If you do not recognize the email address, we advise you not to open the file.

+ Why is my file blocked?

This can happen for several reasons:
1.) The file has been transferred more than the allotted times.
2.) The file has been manually removed by the sender or a recipient using this page.
3.) The file violates YouSendIt's

Terms of Service, which prohibits the uploading of obscene, illegal, or copyrighted material.

+ Can you take me off of your mailing list?

On every email we send, there is an opt-out link on the bottom. Click on the opt-out link to unsubscribe from our mailing list.

+ What browsers do you support for the PC?

We currently support and do testing with multiple operating systems such as Windows XP with Service Pack 2, and Windows Vista (32-bit). YouSendIt, Inc. does not support Windows 98, Windows2k, Windows ME, or any previous versions.

+ What browsers do you support for the Mac?

We support Safari versions released after 10.4.6 and versions of Firefox released after 1.5.

+ Do you support Macs?

Yes, we support and do testing with multiple operating systems including Mac OS X. We do not however support Mac OS 9.

+ Does YouSendIt support Pocket PC's, Palm, or Windows Mobile?

No, not at this time.

+ I'm using Mac OS 9 and IE 5 and I can't upload a file.

We currently do not support IE 5 on Mac OS 9. Microsoft has discontinued support for IE 5 on Mac OS 9. Apple has also ended support for Mac OS 9.